Microsoft investigating disappearing music from Zune Pass

Microsoft logoAccording to a post on the Zune Forums, owners of the Zune Pass are having a bit of trouble accessing the music they're paying for with their subscription, as first reported by Engadget. In less than two weeks, the thread in question has passed 50 replies as users complain and list what they can no longer access: specific songs, entire albums, or even everything produced by an artist.

The sixth reply in the thread is thankfully one from a Microsoft representative. "Hey all—we're hearing you! We are investigating your reported missing albums indicated in this post—and will come back to you as soon as we understand why they're missing," Michelle A. of the Zune Product Team writes. "It is extremely helpful that you advise the album title and artist names to us, so that we can include them into our investigation." As a result, the rest of the thread is filled with lists of missing tracks. Apart from the initial response, Microsoft has not posted an explanation of what has gone wrong or how it plans to fix the issue. Customers affected are confused and annoyed as they are constantly seeing errors when trying to play parts of their music collection.

The only way users can still access missing songs is if they previously saved them (Zune Pass subscribers get to choose 10 songs each month to keep). Microsoft's customer service is pointing to record labels pulling music, but the reports from users suggests there's no pattern in the content that is being pulled. We will let you know when Microsoft has an explanation and/or a solution to this issue.

Source: ars technica

Tags: Microsoft, Zune

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