Xbox Live users may have suffered an outage over the weekend, but Microsoft is offering a free month of service to make up for it.
Last Friday, Xbox Live subscribers lost the Cloud Saved Games feature, which allows gamers to store saved games online and pick them up later on a different console if they'd like. The outage lasted anywhere from a couple of hours to a couple of days.
As of this morning, the feature was fully restored. But to make up for the lost game time, Microsoft is offering a free month of Xbox Live to those affected. What's even better is that the subscribers don't have to contact support to get their free month; Microsoft knows who was affected and will take care of everything on its end.
Here is the statement released by Microsoft:
We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.
As always, I welcome your feedback. Game on!
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE