Since the third generation iPad's release on March 16, many users have flocked to online forums to discuss problems with Wi-Fi. The device has had issues from dropping connections to being unable to find local Wi-Fi networks.
One specific testimonial from a third generation iPad owner described an event where he was at a hotel with his wife, and the device registered a weak signal with only 1-2 bars. His wife's first generation iPad, however, had full bars and a strong connection. In addition, the customer conducted a speedtest near the router and obtained 10 Mb downloads. When he was about 20 feet away from the router, this dropped to .2 Mb.
With forums and customer support flooding with Wi-Fi questions, Apple has decided to look into the situation. The tech giant recently released an internal AppleCare document that alluded to this investigation.
According to the AppleCare document, Apple is instructing retailers and contact centers to "capture" any third generation iPads that have Wi-Fi-related issues. Capturing the device means to pack it up and send it directly to Apple engineers for examination.
The document lists three reasons for capturing new iPads with Wi-Fi problems: intermittent connectivity, slow Wi-Fi speeds, and the Wi-Fi network not seen.
Apple said that the Wi-Fi issues are affecting the Wi-Fi only models, rather than the 4G LTE models that have a network for additional connectivity. Apple also mentioned that the new iPads must exhibit hardware issues rather than normal software problems before being captured.
The new iPad has had more than just Wi-Fi issues since its release. Last month, customers raised concerns about overheating. Tech sites found that the new iPad had a recorded surface temperature of 92.5 degrees Fahrenheit after running GLBenchmark while the iPad 2 was nearly 10 degrees cooler at 82.9 degrees Fahrenheit.
Apple also ran into some trouble in Australia when it advertised the new 4G LTE iPad to the country's citizens, but failed to mention that the iPad couldn't connect to 4G networks in Australia due to incompatibilities.