Intel Recalls overheating smartwatches causing burns

Intel logoIntel has started a recall program for its Basis Peak smartwatch after the company failed to address overheating issues with a software update, now promising to refund all customers who bring their devices back in stores.

Intel launched an advisory in June to warn that its smartwatch was overheating and recommended customers to stop using it until a firmware update was issued to correct this problem.

In a new announcement released a few hours ago, Intel says that a software update couldn’t address the overheating, and the company decided to recall all smartwatches, with customers to receive a full refund for their purchase.

“This was a tough decision, but your safety is our top priority,” Senior Vice President and General Manager, Intel New Technology Group, says in a message acknowledging that the smartwatch caused burns and blisters to “a small number” of customers.

Intel reiterates that it’s critical for their clients to stop using the device and says that, while the recall program starts immediately, Basis Peak services will continue to be available until December 31, 2016, when everything will be shut down. The watch will also stop syncing on this date and will thus stop working.

“We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren’t able to develop such a solution without completely compromising the experience. As a result, we have decided to recall all Basis Peak watches, and offer full refunds for your watch and authorized accessories,” Intel continues.

Intel Recalls overheating smartwatches causing burns

The company emphasizes that this is a voluntary recall, and buyers will receive a full refund, not only for the smartwatch but also for all authorized accessories.

As for how many people were hurt by the overheating smartwatches, Intel says that only a very small number of devices were actually suffering from this issue (although this doesn’t actually align with the company’s decision to recall all devices and offer full refunds).

“We are aware that a small number of customers have reported discomfort, blistering or burns on their wrist under the watch body. At the time of our initial announcement, the known reported cases involved approximately 0.2% of the watches sold.”

You can find the full recall announcement in the box after the jump, and keep in mind that Intel strongly recommends everyone to stop using the Basis Peak right now because there are huge risks of burns and blisters should your devices be impacted by the overheating bug.

Source: Softpedia

Tags: Intel, smartwatch

Comments
Add comment

Your name:
Sign in with:
or
Your comment:


Enter code:

E-mail (not required)
E-mail will not be disclosed to the third party


Last news

 
Consumer group recommends iPhone 8 over anniversary model
 
LTE connections wherever you go and instant waking should come to regular PCs, too
 
That fiction is slowly becoming a reality
 
The Snapdragon 845 octa-core SoC includes the Snapdragon X20 LTE modem
 
Human moderators can help make YouTube a safer place for everyone
 
Google says Progressive Web Apps are the future of app-like webpages
 
All 2018 models to sport the 'notch'
 
The biggest exchange in South Korea, where the BTC/KRW pair is at $14,700 now
The Samsung Galaxy A5 (2017) Review
The evolution of the successful smartphone, now with a waterproof body and USB Type-C
February 7, 2017 /
Samsung Galaxy TabPro S - a tablet with the Windows-keyboard
The first Windows-tablet with the 12-inch display Super AMOLED
June 7, 2016 /
Keyboards for iOS
Ten iOS keyboards review
July 18, 2015 /
Samsung E1200 Mobile Phone Review
A cheap phone with a good screen
March 8, 2015 / 4
Creative Sound Blaster Z sound card review
Good sound for those who are not satisfied with the onboard solution
September 25, 2014 / 2
Samsung Galaxy Gear: Smartwatch at High Price
The first smartwatch from Samsung - almost a smartphone with a small body
December 19, 2013 /
 
 

News Archive

 
 
SuMoTuWeThFrSa
     12
3456789
10111213141516
17181920212223
24252627282930
31      




Poll

Do you use microSD card with your phone?
or leave your own version in comments (4)