Apple unveils iPhone 5 sleep/wake button fix program

Apple iPhone 5Apple has initiated a repair program for a subset of its iPhone 5 devices that may have issues with the sleep/wake button on the top of the unit. The company says "a small percentage" of the units, which were manufactured between the debut of the smartphone on September 21, 2012 and March of 2013, are prone to have the issue (not caused by abuse or other factors). If a buyer's iPhone 5 has a qualifying serial number, Apple will fix the unit and supply a loaner iPhone while it is being repaired.

Users must enter the serial number of the iPhone 5 in question to see if it qualifies for the program, which remains in effect until two years after the unit was purchased (and thus will end in March of next year). The US and Canadian stores are now accepting qualifying iPhones for repair, and the program will expand to international stores on May 2. Users who qualify can bring in their iPhones for repair, or mail the unit in if they don't live close to an Apple Retail Store.

The repair, according to the company, takes approximately four to six days from the time the iPhone is received by the repair center. Users who need a "loaner" while their iPhone is being fixed will receive a 16GB iPhone 5 to use until repairs are complete.

Apple notes that users should back up their data, turn off Find My iPhone, recover any cover or casings and erase their content and settings off the iPhone before sending it in, and that is other repairs are required to fix the sleep/wake issue (such as a cracked screen), that there may be a charge for that repair depending on warranty eligibility.

For mail-in repairs, users can request a postage-paid box be sent to them. All iPhones sent in will be re-examined to ensure that they qualify for the free sleep/wake repair. Apple notes in its release that if the iPhone 5 is running iOS 6 or earlier when it is sent in, it will be upgraded to iOS 7 as part of the repair process. Apple may opt to restrict the repair to phones purchased in the same country in some cases, and the iPhone 5 must still be in working order to qualify for the program.

Users who may have paid for a replacement iPhone as a way of fixing the sleep/wake button issue are asked to contact Apple regarding a refund.

Source: Electronista

Tags: Apple, iPhone, smartphones

Comments
Add comment

Your name:
Sign in with:
or
Your comment:


Enter code:

E-mail (not required)
E-mail will not be disclosed to the third party


Last news

 
 
With the head of Samsung Group facing prison time, CEO calls for company to "start anew"
 
Is there a way to turn off the iPhone or iPad that doesn't require a button?
 
Users will be warned that the app is still in development and will be unstable
 
Quick test proves fast charging isn’t as fast as promised
 
Bitcoin shrugs off Chinese regulations and bubble chatter to smash a new record
 
Microsoft moves the controls to the Settings app
 
The Exynos-powered Note8 are capable of capturing videos at 60fps, not just 30fps, but the software on them doesn't allow it
The Samsung Galaxy A5 (2017) Review
The evolution of the successful smartphone, now with a waterproof body and USB Type-C
February 7, 2017 /
Samsung Galaxy TabPro S - a tablet with the Windows-keyboard
The first Windows-tablet with the 12-inch display Super AMOLED
June 7, 2016 /
Keyboards for iOS
Ten iOS keyboards review
July 18, 2015 /
Samsung E1200 Mobile Phone Review
A cheap phone with a good screen
March 8, 2015 / 4
Creative Sound Blaster Z sound card review
Good sound for those who are not satisfied with the onboard solution
September 25, 2014 / 2
Samsung Galaxy Gear: Smartwatch at High Price
The first smartwatch from Samsung - almost a smartphone with a small body
December 19, 2013 /
 
 

News Archive

 
 
SuMoTuWeThFrSa
1234567
891011121314
15161718192021
22232425262728
293031    




Poll

Do you use microSD card with your phone?
or leave your own version in comments (4)