Nokia has stopped sales of the Lumia 2520 in Europe, over a faulty charger supplied with the tablet. The manufacturer has also issued a product advisory warning over the AC-300 charger, with owners in Austria, Denmark, Finland, Germany, Russia, Switzerland, and the United Kingdom "strongly advised to suspend use of the charger until further notice."
The warning from Nokia does not just cover the AC-300, as a travel charging accessory sold in the same regions as well as the United States is also covered in the notice. The impact of the issue extends to approximately 30,000 chargers in total, including approximately 600 travel chargers sold in the US. Sales of the tablet in the US continue, as it is just the travel charger that is affected.
A spokesperson speaking to TechCrunch advised that there are no reported consumer incidents relating to the issue. Jo Harlow, executive vice president of Smart Devices at Nokia, said "We apologise to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience."
A statement on the Nokia website reveals the issue was discovered internally in a quality control process. "Under certain conditions, the plastic cover of the charger's exchangeable plug could come loose and separate. If loose and separated, certain internal components may cause an electric shock if touched while the plug remains in the live socket" the statement notes.
This is not the first fault the Lumia 2520 has suffered. Shortly after its launch, a number of customers found their devices would not wake from sleep mode, instead requiring a hard reset each time.