EU working on bill of rights for online shoppers

The European Commission has proposed a set of rights for online shoppers based in the EU in order to make buying products online easier, safer, and more consumer-friendly. The Commission says that the goal in proposing these rights is to not only boost consumer confidence, but to also "cut red tape which is holding back business within national borders??”denying consumers more choice and competitive offers." The more consumers are willing to shop outside of their home country's borders, the more e-commerce will grow within the EU.

As part of the proposal, online shoppers will have access to clear information on pricing and additional charges before signing a contract. There would also be strengthened consumer protection against late or non-delivery and tightened rules on cooling-off periods, returns, refunds, and repairs. For example, the EC proposes that a trader get a maximum of 30 calendar days to deliver goods to the consumer, and that the seller bears the risks associated with a purchase rather of the consumer. There will even be a blacklist of unfair contract terms that will be prohibited across the entire EU, as well as a gray list of terms that are deemed unfair if the trader fails to prove otherwise. The proposed changes would even apply to online auctions.

"With household budgets under strain and purchasing power at the top of citizens' concerns, it has never been more important for consumers to be able to compare prices and shop around to get the best value on offer," said EU Consumer Commissioner Meglena Kuneva in a statement. "These new rules are designed to strengthen protection and close the loopholes in key areas that are undermining consumer trust. The Single Market has the potential to deliver a lot more choice and opportunities for consumers. But for that we need an EU-wide safety net of rights so consumers have the security they need to shop around with peace of mind."

Currently, roughly a third of all EU citizens shop online, and of that 150 million, only 30 million shop online across national borders. The EC points out that these numbers demonstrate the "enormous potential" of the online market if more citizens were confident in shopping across national borders.

Source: Ars Technica

Tags: EU

Comments
Add comment

Your name:
Sign in with:
or
Your comment:


Enter code:

E-mail (not required)
E-mail will not be disclosed to the third party


Last news

 
Consumer group recommends iPhone 8 over anniversary model
 
LTE connections wherever you go and instant waking should come to regular PCs, too
 
That fiction is slowly becoming a reality
 
The Snapdragon 845 octa-core SoC includes the Snapdragon X20 LTE modem
 
Human moderators can help make YouTube a safer place for everyone
 
Google says Progressive Web Apps are the future of app-like webpages
 
All 2018 models to sport the 'notch'
 
The biggest exchange in South Korea, where the BTC/KRW pair is at $14,700 now
The Samsung Galaxy A5 (2017) Review
The evolution of the successful smartphone, now with a waterproof body and USB Type-C
February 7, 2017 /
Samsung Galaxy TabPro S - a tablet with the Windows-keyboard
The first Windows-tablet with the 12-inch display Super AMOLED
June 7, 2016 /
Keyboards for iOS
Ten iOS keyboards review
July 18, 2015 /
Samsung E1200 Mobile Phone Review
A cheap phone with a good screen
March 8, 2015 / 4
Creative Sound Blaster Z sound card review
Good sound for those who are not satisfied with the onboard solution
September 25, 2014 / 2
Samsung Galaxy Gear: Smartwatch at High Price
The first smartwatch from Samsung - almost a smartphone with a small body
December 19, 2013 /
 
 

News Archive

 
 
SuMoTuWeThFrSa
     12
3456789
10111213141516
17181920212223
24252627282930
31      




Poll

Do you use microSD card with your phone?
or leave your own version in comments (4)