Samsung Mobile chief wants to rebuild consumer trust in company devices

Samsung logoThe CPSC has officially announced the second recall of Samsung’s latest flagship smartphone, the Galaxy Note 7. The South Korean company recently stated that it stopped manufacturing the phone and some analysts say that Samsung might give up on the Note brand entirely.

The Galaxy Note 7 situation hasn’t been easy on Samsung, especially on its mobile division chief, Koh Dong-jin. The official has been leading Samsung’s mobile division since December 2014, and he made some conclusive statements on the company’s intentions from now on.

Koh Dong-jin stated that he “would at any cost find the exact cause (of the faulty Galaxy Note 7) to restore trust of consumers so that they can use Samsung products without any safety concerns,” according to Korea Herald.

Samsung Mobile chief wants to rebuild consumer trust in company devices

The mobile chief apologized and thanked Samsung members for their support during these past weeks. He admitted that he was frustrated with the Galaxy Note 7 crisis. It seems that some Samsung employees have stated their support for the Samsung president on the company’s online message board and the company has tried to keep employees’ morale high.

Some analysts say that Samsung could hold its mobile chief responsible for the Galaxy Note 7 situation, causing him to lose his position at the company. Reportedly, Samsung had launched the Note 7 in a hurry to provide consumers with a premium device ahead of Apple’s release of the iPhone 7 and 7 Plus.

The statements do seem to imply that Samsung still doesn’t know the cause of Note 7 explosions, but that the company will be providing explanations soon.

Consumer trust seems to be a big issue for Samsung right now, especially since the company started sending owners of Galaxy S7 and S7 edge units reminders that their smartphones aren’t recalled. The company will be relying heavily on sales of its Galaxy S line in order to avoid competitors from snatching some of its market share. Samsung Electronics’ shares rose 3% on October 13, after they recorded an 8% loss in the past few days.

Source: Softpedia

Tags: Galaxy Note 7, Samsung, smartphones

Comments
Add comment

Your name:
Sign in with:
or
Your comment:


Enter code:

E-mail (not required)
E-mail will not be disclosed to the third party


Last news

 
Consumer group recommends iPhone 8 over anniversary model
 
LTE connections wherever you go and instant waking should come to regular PCs, too
 
That fiction is slowly becoming a reality
 
The Snapdragon 845 octa-core SoC includes the Snapdragon X20 LTE modem
 
Human moderators can help make YouTube a safer place for everyone
 
Google says Progressive Web Apps are the future of app-like webpages
 
All 2018 models to sport the 'notch'
 
The biggest exchange in South Korea, where the BTC/KRW pair is at $14,700 now
The Samsung Galaxy A5 (2017) Review
The evolution of the successful smartphone, now with a waterproof body and USB Type-C
February 7, 2017 /
Samsung Galaxy TabPro S - a tablet with the Windows-keyboard
The first Windows-tablet with the 12-inch display Super AMOLED
June 7, 2016 /
Keyboards for iOS
Ten iOS keyboards review
July 18, 2015 /
Samsung E1200 Mobile Phone Review
A cheap phone with a good screen
March 8, 2015 / 4
Creative Sound Blaster Z sound card review
Good sound for those who are not satisfied with the onboard solution
September 25, 2014 / 2
Samsung Galaxy Gear: Smartwatch at High Price
The first smartwatch from Samsung - almost a smartphone with a small body
December 19, 2013 /
 
 

News Archive

 
 
SuMoTuWeThFrSa
     12
3456789
10111213141516
17181920212223
24252627282930
31      




Poll

Do you use microSD card with your phone?
or leave your own version in comments (4)